Payment and Refund Policy

Last updated: 29 October 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of courses and related digital resources offered through dailyzo. The courses provide informative resources dedicated to audiovisual production excellence, including broadcast studio design, camera control systems, professional lighting arrangements, sound engineering, and streamlined workflows for television networks and live events. It covers both one-time course purchases and any subscription-based access to ongoing materials. The policy governs transactions made by consumers located in the United Kingdom and explains how payments are processed, when contracts are formed, and the conditions under which refunds may be issued. It does not extend to physical goods or in-person training events unless explicitly stated at the time of purchase.

Prices, Currencies, Taxes, and Any Additional Charges

All prices displayed on the website are in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing rate unless otherwise indicated. Additional charges may apply for optional add-ons such as downloadable supplementary materials or extended access periods. dailyzo reserves the right to adjust prices for new purchases at any time, but changes will not affect orders already confirmed. Customers are responsible for any bank or payment provider fees that may arise during international transactions, although the site primarily targets UK residents. Clear breakdowns of total costs, including taxes, are shown before payment authorisation is requested.

Accepted Payment Methods, Payment Authorisation, and Payment Security

Payments are accepted via major credit and debit cards, bank transfers where pre-arranged, and secure third-party processors compliant with UK financial regulations. Authorisation occurs immediately upon submission of order details, with funds reserved until the transaction completes. dailyzo employs industry-standard encryption and security protocols to protect card details, although full payment information is never stored on our servers. Customers should ensure their payment method supports recurring charges if subscribing to ongoing course access. Any declined payments will result in the order being placed on hold until resolved.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A binding contract forms once payment is successfully authorised and a confirmation email is sent to the provided address. This confirmation outlines the specific course access granted, start dates if applicable, and terms of use. Until this point, no contract exists and either party may withdraw without penalty. Access credentials are issued electronically shortly after confirmation, marking the commencement of service delivery for digital content.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations 2013, UK consumers generally have a 14-day cooling-off period from the date of contract formation during which they may cancel without reason. However, for digital content such as course videos and materials, this right is lost once download or streaming access begins if the customer has expressly consented to immediate delivery and acknowledged that the right will be lost. Subscriptions may be cancelled at any time, but access continues until the end of the paid period with no pro-rata refunds unless otherwise required by law.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available only in limited circumstances, such as technical faults preventing access that dailyzo cannot resolve within a reasonable time, or where the customer exercises valid cancellation rights before content delivery commences. Non-refundable items include completed course modules already accessed, promotional or discounted bundles where the discount was conditional on full purchase, and any services already substantially performed. Eligibility excludes cases of customer dissatisfaction with content quality after access has been granted or changes in personal circumstances after the cooling-off period.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, customers must contact dailyzo in writing via the contact form on the Contacts page or by emailing info@giordanodesign.com, providing their full name, order reference number, date of purchase, and a clear statement of the reason for the request. Supporting evidence, such as screenshots of access issues, should be included where relevant. Requests must be submitted within the applicable time limits. dailyzo will acknowledge receipt within five working days and may request additional information to assess the claim.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Each refund request undergoes review by the customer service team to verify eligibility against this policy and applicable law. Decisions are typically communicated within 14 days of receiving all necessary information. Approved refunds result in written notification including the amount and expected timeline. Rejected requests include an explanation and information on any further options, such as contacting the relevant ombudsman service. Customers may appeal a decision once by providing new supporting details.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued using the original payment method where possible. Processing usually takes between five and ten working days after approval, though bank processing times may extend this to up to 30 days depending on the provider. Customers receive confirmation once the refund has been initiated. For card payments, the funds appear on the statement once the issuing bank completes its internal processing.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital courses and materials are treated as immediate performance services. Once streaming or download access is granted, refunds are restricted except in cases of proven technical failure. Subscription plans renew automatically unless cancelled before the renewal date. Promotional offers, including free trial periods, convert to paid subscriptions only after explicit consent, and early cancellation during a trial avoids charges. Any bundled services follow the strictest applicable refund rule among the components.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments trigger automatic notifications and suspension of access until resolved. Duplicate charges are investigated promptly upon notification, with refunds issued for verified errors. Chargebacks are treated seriously and may lead to account restrictions if found to be unjustified. Suspected fraudulent activity results in immediate order cancellation and reporting to relevant authorities where required, with no refund issued until the matter is resolved in the customer's favour.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

Nothing in this policy affects the statutory rights of UK consumers under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR and Data Protection Act 2018. These rights include remedies for faulty digital content, the right to cancel within cooling-off periods where applicable, and protections against unfair contract terms. dailyzo cannot exclude or limit these rights, and any provision appearing to do so is overridden by law.

Contact Route, Policy Changes, and Last-Updated Date

Questions about this policy should be directed through the contact form on the Contacts page or by emailing info@giordanodesign.com. dailyzo may update the policy periodically to reflect changes in law or business practices, with the revised version posted on this page and the last-updated date amended accordingly. Continued use of the site after changes constitutes acceptance of the updated terms. The current version was last updated on 29 October 2026.